1. Introduction
Welcome to Emergency Electrician Perth (“we”, “us” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, request a quote, book an emergency electrician or use our services.
Website: https://emergencyelectricianperth.com.au/
This policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Who We Are
Emergency Electrician Perth provides emergency electrical services in Perth and surrounding areas.
Website: https://emergencyelectricianperth.com.au/
Email: admin@emergencyelectricianperth.com.au
For any privacy-related questions, access requests or correction requests, please contact us using the email address above.
3. Information We Collect
We may collect personal information that is reasonably necessary to respond to your enquiry, arrange electrical services and manage our business operations.
Personal and Contact Information
We may collect your name, phone number, email address, service address or property address.
Service Information
We may collect details about your electrical issue, booking request, quote request, emergency call-out, property type, access information and any other details you provide about the electrical fault.
Communication Information
We may collect messages you send through our website, email, phone or other contact methods.
Website and Technical Information
We may collect website usage data, such as IP address, browser type, device type, pages visited and general interaction with our website.
Invoice and Payment Information
We may collect invoice and payment-related information required for business records. We do not intentionally store full payment card details on our website.
We do not intentionally collect sensitive personal information unless it is required for a specific service or legal reason.
4. How We Collect Personal Information
We may collect your personal information when you submit a contact form on our website, call or email us, request an emergency electrician, request a quote or callback, book an electrical service, provide information about an electrical fault or property, interact with our website or communicate with us about invoices, service updates or customer support.
We only collect information that is relevant to your enquiry, booking or the service we provide.
5. How We Use Your Personal Information
We may use your personal information to respond to your enquiry, arrange emergency electrical call-outs, provide quotes, bookings and electrical services, contact you about your appointment or service request, send invoices, receipts and service updates, provide customer support, improve our website and customer experience, analyse website performance and usage, maintain business records, comply with legal obligations and protect our website, business, staff and customers from misuse, fraud or security risks.
We do not sell your personal information to third-party marketers.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic and measure performance.
Cookies may help us understand how visitors use our website, which pages are visited and how we can improve the user experience.
Essential Cookies
Essential cookies are required for basic website functions.
Performance and Analytics Cookies
Performance and analytics cookies help us understand website usage and improve website performance.
Marketing or Tracking Cookies
Marketing or tracking cookies may be used where applicable to measure advertising performance and improve relevant online communication.
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
7. Sharing Your Personal Information
We may share your personal information only where reasonably necessary for service, business, legal or safety purposes.
This may include sharing information with electricians, staff or contractors who help provide the requested service, website hosting providers, email providers, IT and software providers, payment providers, accounting providers, invoicing providers, analytics providers, legal advisers, insurance advisers, professional advisers, government authorities, regulatory authorities or law enforcement authorities where required by law.
We may also share information with emergency services or relevant authorities where there is a serious safety risk.
We take reasonable steps to ensure third-party service providers handle personal information securely and only use it for the purpose of supporting our business or providing services to you.
8. Overseas Disclosure
Some of our website, email, analytics, cloud storage or software providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in line with applicable privacy obligations.
9. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure website systems, restricted access, password protection, secure business software and internal privacy practices.
However, no website, email or internet transmission is completely secure. You should avoid sending highly sensitive information through unsecured channels.
10. Data Retention
We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required for legal, tax, accounting, insurance or dispute-resolution purposes.
Enquiry Records
General enquiry records may be kept for a reasonable period after the enquiry is resolved.
Booking, Invoice and Service Records
Booking, invoice and service records may be kept for business, accounting, tax and legal record-keeping purposes.
Website Analytics Data
Website analytics data may be stored in aggregated or de-identified form where possible.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
11. Accessing and Correcting Your Personal Information
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct your information if it is inaccurate, outdated, incomplete or misleading.
To make a request, please email:
admin@emergencyelectricianperth.com.au
We may need to verify your identity before providing access or making corrections. In some cases, we may be unable to provide access where the law allows or requires us to refuse the request.
12. Marketing Communications
If we send marketing communications, we will only do so where permitted by law or where you have agreed to receive them.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
We may still send essential service-related messages, including booking confirmations, appointment updates, invoices, safety notices and customer support messages.
13. Data Breaches
If we become aware of a data breach involving personal information, we will assess the situation and take reasonable steps to reduce the risk of harm.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
14. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to external websites.
We are not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before providing personal information.
15. Privacy Complaints
If you believe your privacy has been breached or you have concerns about how we handled your personal information, please contact us first so we can review and respond to your concern.
Email: admin@emergencyelectricianperth.com.au
We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or privacy practices.
The updated version will be published on this page with a revised “Last updated” date.
17. Contact Us
For privacy questions, access requests, correction requests or complaints, please contact: